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Architecture
CallRex software consists of the following primary components:
- CallRex Status Service -- The CallRex Status Service provides user information to the CallRex Client. The CallRex Status Service is installed on your Server. It also installs the Microsoft SQL Server 2005 Express, which stores the data associated with calls and application users. You must install the CallRex Status Service on your computer before installing the CallRex Client. Also, the auto update feature automatically receives and applies any updates available.
- CallRex Services -- Installs the services, such as , Call Control service, Call Conversion service, and Call Recording service on your computer.
- CallRex Client Software -- Allows administrators, managers, and agents to retrieve and play back calls. The client also acts as the user interface for the server.
Terminology
The following are definitions used within CallRex:
- NIC: Network Interface Card
- Messaging channel: this is the NIC connected to the data network.
- Sniffer: this is the NIC that is configured to receive audio traffic for recording.
- Mirroring: also called "spanning" and "monitoring." This is defined as settings configured on the switch and/or PBX to copy the audio traffic and in most cases, the call control traffic to the Sniffer port on the CallRex Server.
See also
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