Quality Management Suite

Call Recording Frequently Asked Questions


Part 6:  Starting and Stopping QMS Services


You can start and stop the CallRex Services from within Windows Services.  Just click on the Windows start button.



Type in Services.msc and hit RETURN.  The Windows services screen will open.


You will see two QMS Services.  You should stop them one at a time from the top down.  Just click on the Stop the Service link. When both are stopped, you can start them from the bottom up.  Use the Restart the Service link.

They should both say "started".  If you see "starting" then there is a problem and you should contact Enghouse Interactive Support

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